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Certified Quality Associate Program

Program Description

The Certified Quality Associate Program is a comprehensive and specialized training designed to equip healthcare professionals with the knowledge and skills needed to excel in the field of healthcare quality, safety, and accreditation. Through a series of three main modules, participants will explore essential topics such as healthcare quality management, international standards, licensure, leadership, and continuous compliance. The program emphasizes the importance of patient-centered care, continuous improvement, and meeting international standards to ensure excellence in healthcare delivery. Participants will also learn the key principles of leadership and governance in promoting a culture of quality and safety within healthcare organizations. By the end of the program, graduates will be prepared to effectively lead quality improvement initiatives, maintain compliance with regulatory standards, and contribute to achieving accreditation in healthcare settings.

Program Objectives

1.Understand the fundamental concepts and principles of healthcare quality management and patient safety.

2.Adopt the framework of CPHQ Program to utilize tools and methodologies for quality improvement, incident reporting, and descriptive analysis as essential pillars in achieving healthcare quality.

3.Lead quality improvement projects and engage healthcare professionals in quality initiatives. 4.Familiarize with international healthcare standards and accreditation bodies' requirements across various settings.

5.Navigate the process of obtaining healthcare licensure, certification, and accreditation for different healthcare facilities.

6.Implement best practices to meet international standards and align organizational policies accordingly. 7.Develop leadership and governance skills to foster a culture of quality and safety in healthcare organizations.

8.Learn the responsibilities and qualifications of becoming a competent surveyor in healthcare.

9.Conduct effective surveys and assessments, providing valuable feedback and recommendations for improvement.

10.Establish continuous compliance mechanisms and ongoing quality improvement processes.

11.Monitor and measure compliance with accreditation standards and regulatory requirements.

12.Sustain accreditation status and drive continuous improvement in healthcare settings through effective leadership and governance.

Program Outline

Course 1: Review and Study Course for CPHQ Exam
  • Quality Leadership and Integration

  • Performance and Process Improvement

  • Population Health and Care Transition

  • Health Data Analytics

  • Patient Safety

  • Quality Review and Accountability

  • Regulatory and Accreditation

  • Setting for CPHQ Exam

Course 2: Getting Ready for Accreditation.
Module 1 : Healthcare Licensure, Certification, and Accreditation. Assessments, surveys, and scoring
  • Introduction to Healthcare Licensure, Certification, and Accreditation

  • Accreditation Standards and Criteria

  • Accreditation Survey Preparation

  • Conducting Self-Assessments and Mock Surveys

  • Scoring and Interpretation of Survey Results

Module 2: International Standards in different Healthcare Settings
  • Introduction to International Standards in Healthcare

  • JCI Accreditation and Patient-Centered Standards

  • Accreditation and Standards in Long-Term Care Facilities

  • Emerging Trends and Future Directions in International Standards

Module 3: Continuous Compliance in Healthcare
  • Compliance Frameworks and Regulatory Requirements

  • Regulatory Changes and Updates

  • Designing Effective Compliance Programs

  • Auditing and Monitoring Strategies for Compliance

  • Responding to Compliance Issues and Investigations

  • Ethics and Integrity in Compliance Programs

  • Integration of Accreditation and Compliance

Course 3: Healthcare Accreditation Surveyor
  • Overview of the Surveyor Role, Qualifications and Competencies in Healthcare

  • Tracer Methodologies

  • Documentation Review and Evidence Collection

  • Conducting Effective Interviews and Surveys

  • Surveyor Communication and Interpersonal Skills

  • Surveyor Report Writing and Documentation

  • Surveyor Ethics and Professional Conduct

  • Practical training: Applied survey in a Healthcare Facility

21 days (114 didactic training hours) & (12 practical training hours)

To initiate your professional advancement in the healthcare industry, submit your registration for our comprehensive courses

Registration Form

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